Privacy Policy

Last Updated: January 10, 2025

What you should know about privacy at www.sarana.health

This Privacy Statement applies to all websites owned and operated by Sarana Health Inc, including www.sarana.health, and any other websites, pages, features, or content we own or operate, and any related Services.

By using this website, you agree to the terms of Sarana Health’s Privacy Policy. If you do not agree with all the terms, please do not use our website. Sarana Health reserves the right to change, add, delete, or alter this Privacy Policy at any time. Your continued use of this website following the posting of any changes to the Privacy Policy will mean that you accept those changes.

Please take a moment to review this Privacy Policy. It is important that you understand this Privacy Policy. By using our website, you are agreeing to the terms of this Privacy Policy. If you have any questions or concerns about this Privacy Policy, you may Contact Us at any time.

Introduction

Sarana Health is a holistic wellness practice designed to help members overcome many different types of wellness issues and concerns. We provide access to a dedicated care team of carried types of specialists.

Sarana Health is not a medical group or a health care provider. Sarana Health provides its users with the ability to obtain virtual online consultations.

Key Terms & Definitions and Our Privacy Policy

Below we explain some of our key terms and definitions used in this Privacy Policy:

Personal Information: Any information relating to an identified or identifiable individual and any information
Platform: Our website. www.sarana.health and any other websites, pages, features, or content we own or operate
Privacy Policy: This privacy policy
Products: Any products available for purchase on our Platform
Services: Any services provided through our Platform
Terms of Service: Our terms of service are located on our website. By using this website, you agree to the terms of Sarana Health’s Terms of Service
Website(s): Our websites, including https://www.saranahealth.com and any other websites, pages, features, or content we own or operate
“Sarana Health,” “we,” “us,” or “our:” Sarana Health, Inc

When does our Privacy Policy apply?

This Privacy Policy details the kinds of information we might gather from you when you visit or use our Platform, including our website or the associated Healthie platform (visit https://www.gethealthie.com/ for more information), engage in communication via email, text message, and other electronic messages between you and us, and communicate during phone conversations or through a virtual consultation.

When does our Privacy Policy not apply?

This Privacy Policy is not applicable to information gathered by any other website operated by us or a third party. Furthermore, it does not extend to any website we may hyperlink to or that is accessible from our Platform.

This Privacy Policy excludes information gathered from users accessing the password-protected and secure sections of our Platform (“Secure Platform”). The Secure Platform permits Customers, who receive the Services, to execute specific tasks or acquire the Services (e.g., virtual consultations from providers). Any data collected or stored by us or inputted by Customers into such Secure Platforms falls under the category of Protected Health Information (“PHI”) and/or medical information, subject to relevant state and federal regulations, such as the Health Insurance Portability and Accountability Act (“HIPAA”). The utilization and disclosure of such PHI adhere to the ters of this Privacy Policy We refrain from employing or divulging information obtained from the Secure Platform or your provider for advertising, marketing, or other usage-based data mining endeavors. Moreover, we do not engage in the sale of any PHI.

Our Privacy Policy and Terms of Service

This Privacy Policy is integrated into our Terms of Service, which are also applicable when utilizing our Platform.

Personal Information

Personal information refers to data derived from and related to you, which has the potential to personally identify you. We classify any information capable of identifying you as personal information. For instance, your name and email address fall under this category.
We may collect and utilize the following personal information, collectively referred to as “Personal Information”: Personal Identifiers encompass a person’s real name, birth date, email address, billing, residential, occupational, or shipping address, and driver’s license or passport. Information that identifies, relates to, describes, or could be associated with a specific individual includes details like name, physical characteristics or description, billing, residential, occupational, or shipping address, phone number, credit card number, debit card number, any other financial information, and health or medical information. Characteristics of protected classifications under federal law encompass aspects such as race, sexual orientation, gender, color, age, national origin, or disability. Visual Information consists of photographs. Internet or other electronic network activity information involves data like IP address, device model, device ID, OS version, device language, operating system, browser type, browsing history, search history, and information on a consumer’s interaction with a website, application, or advertisement. Geolocation data pertains to physical location or movements, local time, and local time zone.

The information that we may gather from or about you can fall into two categories; Personally Identifiable Information (“PII”) and Aggregate Information.

Personally Identifiable and Aggregate Information

We may request and collect personally identifiable information that you voluntarily choose to disclose to us. Examples of personally identifiable information include your name, physical address, e-mail address, telephone number, or any other information that can be used to uniquely identify you.

Sarana Health may collect and use Personally Identifiable Information in one or more of the following ways:

To contact you by phone or other means regarding your account, including communication regarding any changes to our policies or account management procedures, information on new product updates, special offers on Sarana Health services or programs that may interest you, and to process customer service functions
To e-mail you information about how to use Sarana Health services and to inform you of new services, updates or special offers
To publish blog comments and enable forum participation
Make available to its parent, subsidiary and other related companies, trusted affiliates, independent contractors, and business partners who will use the information for the purposes outlined herein as necessary to provide the services and for the specific purposes for which the information was collected
At the request of law enforcement or governmental agencies or in response to subpoenas, court orders, or other legal process, to establish, protect or exercise Sarana Health’s legal or other rights, to defend against a legal claim or as otherwise allowed by law
To protect the rights, property, or safety of Sarana Health, its employees, patients, or any other person
To investigate or prevent a violation by User of any contractual or other relationship with Sarana Health or where Sarana Health has a good faith belief that access, preservation, or disclosure of such information is reasonably necessary to protect the rights, property, or safety of Sarana Health, its users, or the public or the perpetration of any illegal or harmful activity
Make available to investors, advertisers, and potential partners in connection with or in contemplation of a sale of its assets or business or a merger, consolidation, or other reorganization of its business
Aggregate Information

We may request additional information about you that may or may not be traced specifically back to you. Examples of aggregate information include how many times our site is visited, geographic location, age, or gender.

Aggregate Information is not Personal Information because Aggregate Information does not contain information about, nor can it reasonably be linked to, a specific individual. Aggregate Information is information about a group of people, such as an analysis or evaluation of a group. Aggregate Information describes the group as a whole in such a way that no specific individual may be reasonably identified. For example, the number of Sarana Health customers with a specific health condition is Aggregate Information.

Sarana Health may collect and use Aggregate Information in one or more of the following ways:

To enable us to generate data about the site traffic
To make improvements to the website and services
To collect demographic characteristics of our target market
Such as to customize user experience such as by showing you advertisements that are most relevant to your demographic characteristics, recommending products that may interest you, etc.
To share certain demographic and profile data with our agents, contractors, or affiliates
Security

We take precautions to protect your information. Personal information is stored in a secured manner and always sent via a secure internet channel. When you enter sensitive information, Sarana Health Inc uses secure socket layer technology (SSL) to encrypt the transmission of that information. However, no security measures are perfect or impenetrable, and Sarana Health cannot guarantee that the information submitted to, maintained on, or transmitted from its systems will be completely secure. Sarana Health Inc is not responsible for the circumvention of any privacy settings or security measures contained on the site by any users or third parties.

IP Addresses

Sarana Health Inc. may maintain internal logs for Internal Protocol (IP) addresses. An IP address is a number that is automatically assigned to your computer each time you access the Internet. Your IP address does not contain PII. Sarana Health Inc collects IP addresses in order to conduct system administration, report aggregate information, conduct site analysis, and to detect improper use of the site.

We try not to speak in legalese, but there are some useful definitions we use to describe data we collect in providing the Services to you.

Cookies (USA ONLY)

We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Platform or Services through your computer or mobile device. A “cookie” is a small file or piece of data sent from a website and stored on the hard drive of your computer or mobile device. Some of the cookies we use are “session” cookies, meaning that they are automatically deleted from your hard drive after you close your browser at the end of your session. Session cookies are used to optimize performance of the Website and to limit the amount of redundant data that is downloaded during a single session. We also may use “persistent” cookies, which remain on your computer or device unless deleted by you (or by your browser settings). We may use persistent cookies for various purposes, such as statistical analysis of performance to ensure the ongoing quality of our Platform and/or the Services. We and third parties may use session and persistent cookies for analytics and advertising purposes, as described herein. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting you may be unable to access or use certain parts of our Platform or the Services. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Platform.

Other third-party tools

We use other third-party tools which allow us to track the performance of our Platform. These tools provide us with information about errors, app and website performance, and other technical details we may use to improve our Platform and/or the Services.

How do we use your Personal Information?

We may use your Personal Information for the following purposes:

Operate, maintain, supervise, administer, and enhance our Platform or the Services, including monitoring and analyzing the effectiveness of content on the Platform, aggregate site usage data, and other usage of the Platform and/or the Services such as assisting you in completing the registration process.
Provide our Products and Services to you, in a custom and user-friendly way.
Provide you with information, Products, or Services that you request from us or that may be of interest to you.
Promote and market our Platform and/or the Services to you. For example, we may use your Personal Information, such as your e-mail address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our services on third party websites. You can opt-out of receiving these e-mails at any time as described below.
To provide you notices or about your account.
Contact you in response to a request.
To notify you about changes to our Platform and/or the Services or any Products we offer or provide through them.
Fulfill any other purpose for which you provide it.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
Anonymize and aggregate information for analytics and reporting.
To respond to law enforcement requests, court orders, and subpoenas and to carry out our legal and contractual obligations.
Authenticate use, detect fraudulent use, and otherwise maintain the security of our Platform and the safety of others.
To administer surveys and questionnaires.
To provide you information about goods and services that may be of interest to you, including through newsletters.
Any other purpose with your consent.

We may use your information to:

Provide our Services, including to develop, operate, improve, maintain, and safeguard our Services, including developing new product tools and features
Analyze and measure trends and usage of the Services
Communicate with you, including customer support, or to share information about our Services or other offers or information we think may be relevant to you
Personalize, contextualize and market our Services to you
Enhance the safety, integrity, and security of our Services, including prevention of fraud and other unauthorized or illegal activities on our Services
Verify your identity and administer your User Account
Enforce, investigate, and report conduct violating our Terms of Service or other policies
Conduct surveys or polls, and obtain testimonials or stories about you
Comply with our legal, licensing, and regulatory obligations
Conduct Sarana Health Research, if you choose to participate
Data sharing

We will not use your Health Information for personalized or targeted marketing and/or advertising without your explicit consent.

We may share Personal Information with third parties in certain circumstances or for certain purposes, including:

Our business purposes. We may share your Personal Information with our affiliates, vendors, service providers, and business partners, including our data hosting and data storage partners, analytics and advertising providers, technology services and support, and data security advisors. We may also share your Personal Information with professional advisors, such as auditors, law firms, and accounting firms.
Your healthcare providers or family. With your consent, we may share your information, including information collected from your use of our Platform, with your health care providers and/or family members (e.g., immediate family or friends) that you designate to receive your information.
We may share your Personal Information if you request or direct us to do so.
Compliance with law. We may share your Personal Information to comply with applicable law or any obligations thereunder, including cooperation with law enforcement, judicial orders, and regulatory inquiries.
Business Transfer. We may share your Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our users are among the assets transferred.
To enforce our rights. We may share your Personal Information to enforce any applicable terms and conditions and Terms of Use, and to ensure the safety and security of our Services and our users.

De-identified information

We may also disclose de-identified information, so that it cannot be reasonably used to identify any individual, with third parties for marketing, advertising, research, or similar purposes.

You can rest assured, we will not voluntarily share your Personal Information with:

Public databases
Insurance companies or employers
Law enforcement, absent a valid court order, subpoena, or search warrant

Your privacy settings and controls

It’s your data, and we make it easy to make decisions and certain choices about it. We do not make choices on your behalf for the privacy settings described herein. Please adjust all necessary settings on your device to adapt your privacy settings as needed.

Your choices about how we share your Personal Information

This section of our Privacy Policy provides details and explains how to exercise your choices. We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Information for our advertising to you, and other targeted advertising. We do not control the collection and use of your information collected by third parties. These third parties may aggregate the information they collect with information from their other customers for their own purposes. You can opt out of third parties collecting your Personal Information for targeted advertising purposes in the United States by visiting the National Advertising Initiative’s (NAI) opt-out page and the Digital Advertising Alliance’s (DAA) opt-out page.

Each type of web browser provides ways to restrict and delete cookies. Browser manufacturers provide resources to help you with managing cookies. Please see below for more information.

If you do not wish to have your e-mail address used by Sarana Health Inc. to promote our own products and services, you can opt out at any time by clicking the unsubscribe link at the bottom of any e-mail or other marketing communications you receive from us. This opt-out does not apply to information provided to Sarana Health Inc. as a result of a product purchase, or your use of our Platform and/or the Services. You may have other options with respect to marketing and communication preferences through our Platform.

You may also see certain ads on other websites because we may participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based, and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests.

How do I access and correct my Personal Information?

You can review and change your Personal Information by logging into our Platform and all associated services and visiting your account. You may also Contact Us to inform us of any changes or errors in any Personal Information we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We cannot delete your personal information except by also deleting your account with us. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.

Who may use the Services?

Sarana Health operates subject to state and federal regulations, and the Platform and/or the Services may not be available in your state. You represent that you are not a person barred from enrolling for or receiving the Services under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Platform and/or the Services is limited exclusively to users located in states within the United States where the Platform and/or the Services is available. The Platform and/or the Services are not available to users located outside the United States. Accessing the Platform and/or obtaining the Services from jurisdictions where content is illegal, or where we do not offer the Platform and/or the Services, is prohibited.

Other things to know about privacy

We implement physical, technical, and administrative measures aimed at preventing unauthorized access to or disclosure of your Personal Information. Our team regularly reviews and improves our security practices to help ensure the integrity of our systems and your Personal Information. To learn more about our practices, please visit our Customer Care guidance.

Please recognize that protecting your Personal Information is also your responsibility. Be mindful of keeping your password and other authentication information safe from third parties, and immediately notify Sarana Health Inc of any unauthorized use of your login credentials. Your password is not visible to Sarana Health Inc staff, and we encourage you not to share your password with Sarana Health Inc or any third parties. Sarana Health Inc cannot secure Personal Information that you release on your own or that you request us to release.

Third-Party Content and Integrations

Our Services may contain third-party content, integrations or links to third-party websites operated by organizations that may or may note be affiliated with Sarana Health Inc. Through these integrations, you may be providing information to the third party as well as to Sarana Health Inc. Since we can only control our own Services, we are not responsible for how those third parties collect or use your information so please review the privacy policies of every third-party service that you visit or use, including those third parties you interact with through our Services.

Federal, State, and Region-Specific Information

You may have specific privacy rights in your state or region. For example, in the United States, residents of California and other states have specific privacy rights, as well as Sarana Health residents of the European Economic Area (EEA), the UK, Switzerland and other jurisdictions.

Federal and state laws (including the federal Genetic Information Non-discrimination Act or “GINA”) provide some protection from employer and health insurance discrimination based on your genetics.

Retention of Personal Information

We retain Personal Information for as long as necessary to provide the Services and fulfill the transactions you have requested, comply with our legal obligations, resolve disputes, enforce our agreements, and other legitimate and lawful business purposes. Because these needs can vary for different data types in the context of different services, actual retention periods can vary significantly based on criteria such as user expectations or consent, the sensitivity of the data, the availability of automated controls that enable users to delete data, and our legal or contractual obligations.

Sarana Health and/or our contracted genotyping laboratory will retain your Health Information, date of birth, and sex as required for compliance with applicable legal obligations, including the federal Clinical Laboratory Improvement Amendments of 1988 (CLIA), California Business and Professions Code Section 1265 and College of American Pathologists (CAP) accreditation requirements, even if you chose to delete your account. Sarana Health will also retain limited information related to your account and data deletion request, including but not limited to, your email address, account deletion request identifier, communications related to inquiries or complaints and legal agreements for a limited period of time as required by law, contractual obligations, and/or as necessary for the establishment, exercise or defense of legal claims and for audit and compliance purposes.

Children’s Privacy

We do not knowingly collect or sell Personal Information directly from children under the age of 18. If you are under 18 years of age, you are not allowed to use our Platform. If you are under the age of 18, do not use or provide any information on or to the Platform or through any of its features. If we learn we have collected or received Personal Information from a child under the age of 18, we will delete it. If you are the parent or guardian of a child under 18 years of age whom you believe might have provided use with their Personal Information, you may Contact Us to request the Personal Information be deleted.

Does Sarana Health Inc. respond to Do Not Track signals?

Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our Platform is not currently set up to respond to those signals.

Data Security

We have taken steps and implemented administrative, technical, and physical safeguards designed to protect against the risk of accidental, intentional, unlawful, or unauthorized access, alteration, destruction, disclosure, or use. The Internet is not 100% secure and we cannot guarantee the security of information transmitted through the Internet. Where you have been given or you have chosen a password, it is your responsibility to keep this password confidential.

The sharing and disclosing of information via the internet is not completely secure. We strive to use best practices and industry-standard security measures and tools to protect your data. However, we cannot guarantee the security of Personal Information transmitted to, on, or through our Services. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Platform, in your operating system, or mobile device.

California’s Shine the Light Law

California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our Platform and/or the Services that are California residents and who provide Personal Information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared your Personal Information with for the immediately prior calendar year (e.g. requests made in 2021 will receive information regarding such activities in 2020). You may request this information once per calendar year. To make such a request, please Contact Us using the information below.

Colorado’s Privacy Protection Act

The Colorado Privacy Protection Act allows users of our platform and/or services who are Colorado residents and provide personal information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of personal information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of personal information and the names and addresses of those businesses with which we shared your personal information with for the immediately prior calendar year (e.g., requests made in 2024 will receive information regarding such activities in 2023). You may request this information once per calendar year. To make such a request, please contact us using the information below.

Changes to our Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our privacy practices, laws, and best practices. We will post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on our website’s homepage or our app’s home screen. If we make material changes to our practices with regards to the personal information we collect from you, we will notify you by email to the email address specified in your account and/or through a notice on the website’s home page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically accessing the app or visiting our website and reviewing this Privacy Policy to check for any changes.

Contact Us

If you have any questions, concerns, complaints, or suggestions regarding our Privacy Policy or otherwise need to contact us, you may contact us at the contact information below or through the “Contact Us” page on the platform.

Sarana Health Inc
2519 S Shields Street
Suite 1k No 928
Fort Collins, CO 80526
[email protected]